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SWIT® Neurobalance FAQ

Have questions about ordering, delivery or product care? This section provides clear answers to the most common customer inquiries – from shipping times and return policies to warranty and product handling. The SWIT® Neurobalance FAQ is designed to help you quickly find the information you need, whether you're a first-time customer or a long-time user.

Delivery countries

You want to order a SWIT® product, but your country doesn’t appear in the delivery list? No problem – just get in touch with us. In some non-European regions, we collaborate with trusted SWIT® partners. If one is available, we’ll connect you directly.

Yes – for orders in the United States, please contact our local partner via:

switdogusa@gmail.com

Application

You can use your SWIT® system as often and as long as it feels beneficial. There are no limits as long as your body or animal responds positively.

Products

What makes SWIT® different from conventional PEMF therapy?
Conventional PEMF systems often rely on strong magnetic fields placed directly on affected areas. Many believe these may relieve symptoms like bone fractures. However, most high-intensity systems don’t include relevant frequencies – some only use simple pulse or repetition rates.

In contrast, SWIT® emits gentle electromagnetic signals in the EEG frequency spectrum, which the nervous system naturally understands. This guides the body toward a balanced state. It supports individual regulation holistically and non-invasively.

Yes. Since every SWIT® product is handmade in Germany, we can often implement custom requests. If technically possible, we’ll build a tailored solution. Contact us for personal consultation.

Our team develops the SWIT® systems in Neubeuern and handcrafts them in Rosenheim – both located in beautiful Upper Bavaria at the foot of the Alps.

Warranty

The lifespan mainly depends on the internal battery. When used properly, the Lipo battery lasts around four years. After that, a certified technician can easily replace it to keep your controller working.

Yes, all SWIT® products come with a legal 2-year warranty for consumers. If you’d like extended coverage, we’re happy to provide a custom offer – just Contact us.

Please reach out and describe the issue. We’ll help you find the best solution for repair or replacement. SWIT® products are built to last and use high-quality components that are serviceable if needed.

Do you still have questions, then don’t hesitate to contact us:

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